customer is not always right

last 122208, my first day at our store... i encountered my worst (to date) fight with an idiotic, moron and irrational customer... that was almost closing time when the guy (maybe at his 30's due to wrinkles in his ugly face) bought a box (plastic cock box in particular) for his rooster... without second thoughts, he right away put the rooster in the box... after a few seconds, he changed his mind that he will just buy the carton cock box instead because he is claiming that the plastic cock box he bought was defective... since i am nice, i accepted his unacceptable reason thinking that he is just using it because he realized that he is buying the more expensive one (i know it is not defective because we have a store policy that inspect all incoming stocks for defects)...

as i inspected the good, i saw a rooster's shit... i told the guy that he cant return the good because it is not in its good condition anymore... and the action-filled conversation started... (guys, to better internalize the scenario, here is my conversation with that idiotic customer)

Customer - yung carton na lang ang bibilhin ko... sira kasi itong nabili ko
Me - o sige po

I INSPECTED THE GOOD - thinking na hindi nya lang gusto ang pagkakayari ng product

M - manong, hindi nyo na po pwede isauli yung cock box kasi po tinaihan na po ng manok nyo
C - basta ibabalik ko yan... tignan mo sira ang binigay mo, bakit ang manok ba may isip... diba ikaw may isip...basta ibabalik ko yan
M - pero sana po bago nyo ho inilagay yung manok, tinignan nyo na po muna ang binili nyo kasi responsibilidad nyo po na tignan ang produkto bago nyo kunin
C-hindi ko na tinignan kasi nga may tiwala ako sa inyo... palibhasa ang sarili nyo lang ang iniisip nyo... tumawag na lang tayo ng pulis para maayos na to
M- sige po tumawag kayo ng pulis para malaman nyo na kahit saang korte pa tayo magkita, matatalo kayo

by this time madaming customer ang nakatingin sa amin... alam ko naman na tama ako pero naisip ko na hindi ko kilala itong tao na to... baka balikan kami after the incident... at isa yung isa namin suki, binulungan nya ako na bigay ko na lang daw kasi para rin naman sa amin yan... so nagpaubaya ako, hindi dahil nagpatalo ako, kung hindi iniisip ko kung magmamatigas ako, baka may mangyari pang baka pagsisihan ko...

after the incident, i realized that eventhough im a hot headed person, somehow i can still be calm given the same situation... buti na lang...